Frequently Asked Questions

Frequently Asked Questions

What do I do if I forgot my password?

Click on “I forgot my login/password”, enter your login email, and click the reset Password button. You should receive an email within 10 minutes with either:

 

  1. A temporary password (if we have that email address as a login
  2. An email letting you know we do not have that email address as a login (if we do not have that email address as a login)

If you receive the email letting you know that we do not have that email address, please try a different email or click on the Sign Up button in the bottom right of the screen. If you do not have a Registration Key, click on “I don’t have a portal key or account number.” and fill out as much information on the form as possible. This will send PS a message to create a login for you. Please allow 2 business days for the login to be created. If you need immediate assistance, please call our office at (512) 251-6122.

 

 

 

 

What do I do if I do not have a login?

Click on the Sign Up button in the bottom right of the screen. If you do not have a Registration Key, click on “I don’t have a portal key or account number.” and fill out as much information on the form as possible. This will send PS a message to create a login for you. Please allow 2 business days for the login to be created. If you need immediate assistance, please call our office at (512) 251-6122.

 

 

How can I change my password?

Once you are logged in, on the dashboard select “My Contact Info” on the left side of the screen. Click on “My Login” at the top of the screen.

How can I update the contact information on my account?

 

Once you are logged in, on the dashboard select “My Contact Info” on the left side of the screen. From here you can change your communication preferences and update your phone number, email, and address.

 

 

How can I pay my assessments on the portal?

Once you are logged in, on the dashboard select the “Make a Payment” button. Select the “Auto-Draft” button to set up automatic payments. Select the “Online Payments” button and then click on “Make Payment” next to your balance to be directed to the Association bank’s payment processing service. Here you can pay by e-check, credit, or debit card.

What does parenthesis around the balance on my account mean?

If you are looking at your account balance, this indicates a credit on your account, not a balance due. A credit is usually on your account from an over-payment or if you have paid your assessments early before the charge has been added to your account.

 

If you are looking at your transaction history, parenthesis around an amount is for a payment made on your account.

Where can I find my account number?

Once you are logged in, on the dashboard select “Billing” on the left side of the screen. Your account number will be located in the box near the top of the screen underneath the Auto-Draft button.

How can I request a pool key?

Once you are logged in, select the “Submit a New Request” button on the dashboard. Click on “General Request” and then select “Pool Key” from the Type of Request dropdown menu. 

How can I request a gate remote?

Once you are logged in, select the “Submit a New Request” button on the dashboard. Click on “General Request” and then select “Gate Remote” from the Type of Request dropdown menu. 

How can I submit a work order for a repair in the community?

Once you are logged in, select the “Submit a New Request” button on the dashboard. Click on “General Request” and then select “Work Order” from the Type of Request dropdown menu.

How can I submit an Architectural Request to make changes to my home’s exterior?

Depending on your community, you will use one of the two options below to submit a request.

 

  • Once you are logged in, select the “Submit a New Request” button on the dashboard. Click on “Architectural Request” and fill out the PDF form on this page. Once completed, fill out the information requested on this page and attach the filled-out ARC Form.
  • Once you are logged in, select “ARC Request” on the left side of the dashboard. On this page, click “HERE” and start the application process.
  • I have a question about my account or billing. How do I contact the management company?

    Once you are logged in, click “Submit a New Request” button on the dashboard. Click on “General Request” and then select “Billing Question” from the Type of Request dropdown menu. You can select "General Question" if you need information about your association but not specifically about your owner account. 

    I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal?

    Once you are logged in, click “Submit a New Request” button on the dashboard. Click on “General Request” and then select “General Question” from the Type of Request dropdown menu. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.

    My community has an amenity (pool, clubhouse, pavilion, etc.) that can be rented/reserved, where can I submit this reservation?

    Once you are logged in, click “Submit a New Request” button on the dashboard. Then click on “Reservation Request”. Fill out the information on this page to submit your request. You should receive a response within 2 business days.

    What are the Governing Documents of an Association?

    Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:

     

    • Articles of Incorporation
    • Declaration of Covenants, Conditions and Restrictions
    • By-Laws
    • Rules & Regulations

     

    You can find copies of your Association's Governing Documents on the Documents page.

    What are Rules & Regulations?

    Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guests. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors, and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.

    What is a Declaration of Covenants, Conditions and Restrictions?

    The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering into contracts, raising funds, filing liens, and collecting fees in a foreclosure.


    The Declaration may contain:

    • Definitions of the physical elements of the property
    • The method for determining the share of interest in the common area for each property owner
    • A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units
    • Responsibilities for care of the association and the common areas
    • Restrictions on the use or enjoyment of properties in the association and common areas

     

    You can find copies of your Association's CC&R's in the Governing Documents folder on the Documents page.

    What are Bylaws?

    The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:

     

    • Requirements of membership meetings
    • Voting rights of property owners
    • Procedures for electing the board of directors
    • Procedures for the board of directors to elect officers
    • General powers and duties of the board

     

    You can find copies of your Association's By-Laws in the Governing Documents folder on the Documents page.

    You can find copies of your Association's Articles of Incorporation in the Governing Documents folder on the Documents page.